Terms and Conditions

Last Updated: 19-11-2024

1. Introduction

Home Care Repairs Ltd is a professional domestic appliance repair service provider, located at 27 Old Gloucester Street, London, WC1N 3AX. We specialize in repairing and maintaining household appliances such as televisions, washing machines, fridge freezers, tumble dryers, dishwashers, and microwaves.
By accessing our website (https://www.homecarerepair.co.uk) or using our services, you agree to comply with these Terms and Conditions. If you do not agree, you must not use our website or services. Additional policies, including our Privacy Policy and Warranty Policy, form an integral part of these Terms and Conditions.

2. Scope of Services

We provide diagnostic, repair, and maintenance services for various domestic appliances.
Service availability is limited to specific geographic locations and technician availability. Contact us for coverage confirmation.
While we strive to complete repairs efficiently, some may be delayed due to parts unavailability or unforeseen circumstances.

3. Website Use

You agree to use our website lawfully and refrain from actions that may compromise its integrity, security, or functionality.
You are responsible for ensuring that all information provided via the website is accurate and current.
We are not responsible for any reliance placed on website content, which may not always be comprehensive or up to date.

4. Bookings

Bookings can be made online, by email ([email protected]), or by phone (+44-7441344538).
You must provide accurate appliance details, issue descriptions, and contact information during booking.
We will confirm your booking and schedule an appointment based on mutual availability.

5. Pricing and Payments

Service charges are communicated at the time of booking and are inclusive of VAT unless specified otherwise.
Payments are due upon service completion and can be made via cash, credit/debit cards, or other approved methods.
Additional charges for parts or extended work will be discussed before proceeding.

6. Cancellation and Rescheduling Policy

Customers may cancel or reschedule appointments by providing at least 24 hours' notice.
In the event of unavoidable circumstances, we reserve the right to reschedule appointments, notifying customers promptly.

7. Warranty and Repairs

All repairs come with a 6-month extended warranty covering parts replaced and labor.
The warranty excludes issues arising from misuse, negligence, or unauthorized repairs by third parties.
Warranty claims require proof of service (e.g., invoice or receipt).

8. Customer Responsibilities

Customers must provide safe and accessible premises for our technicians.
It is the customer's responsibility to disclose any relevant information about the appliance or its condition.
Home Care Repairs Ltd is not liable for pre-existing issues or damages unrelated to our work.

9. Limitation of Liability

We are not responsible for indirect or consequential losses, including income or business disruptions caused by faulty appliances.
Our liability is limited to the amount paid for the specific service provided.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively in the courts of England and Wales.

11. Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. Revisions will be posted on our website with the effective date.
Continued use of our website or services constitutes acceptance of the updated terms.

12. Contact Information

For inquiries, please contact us:
- Email: [email protected]
- Phone: +44-7441344538
- Address: 27 Old Gloucester Street, London, WC1N 3AX

13. Eligibility Requirements

- Age & Residency: Must be at least 18 and a UK resident.
- Appliance Condition: Must be in working order and under 10 years old from purchase.

14. Service Plan Nature

- Non-Insurance Product: This plan is a service contract, not an insurance policy, and thus is not regulated by the Financial Conduct Authority (FCA).
- Non-Insurance Provider: Home Care Repairs Ltd is not an insurance provider; therefore, complaints are not covered by the Financial Ombudsman Service.

15. Breakdowns & Repairs

- Troubleshooting: Initial assistance is provided over the phone.
- Repair Approval: If the issue isn’t resolved remotely, we may authorize a repair, replacement, or reimbursement up to a £400 limit per claim.
- Day Clause: No claims within the first 45 days of plan start without a £150 excess fee.

16. Manufacturer’s Warranty

- Warranty Coverage: For products within the manufacturer’s warranty, contact the manufacturer directly.
- Extended Coverage: This plan covers appliances outside their warranty period.

17. Repair & Claim Limitations

- Claim Limits: Each repair claim has a £400 cap.
- Additional Appliances: Newly added appliances have a 45-day waiting period for claims, with a £150 excess if claimed within that period.

18. Replacement Policy

- Replacement Models: If the original model is unavailable, we may offer a similar specification model or provide a cash equivalent up to £400.
- Plasma TVs Exclusion: We do not repair or replace plasma televisions.

19. Disposal & Delivery Responsibilities

- Product Disposal: If a product is removed and replaced, it becomes the property of Home Care Repairs Ltd.
- Delivery & Installation Costs: The customer is responsible for these costs.

20. Replacement Transfer

- Plan Continuation: If a manufacturer or Home Care Repairs Ltd replaces your appliance, the plan will transfer to the replacement item under the same terms.

21. Denial of Service

- Ineligible Requests: If your repair or replacement request does not meet plan terms, we will notify you, refund any fees, and terminate the plan.

22. Payments & Fees

- Direct Debit: Payments must be made consistently. Missed payments will lead to plan suspension and service ineligibility.
- Full Payment Option: You may pay for the entire plan period upfront to activate coverage.

23. Plan Renewal

- Renewal Notice: We will provide renewal information and any new payment terms.
- Cooling-Off Period: A 14-day period applies at each renewal.

24. Cancellation Terms

- Cooling-Off Cancellation: Full refund if cancelled within 14 days of plan start.
- Post-Repair Cancellation: No refund after a repair.

25. Plan Transfer

- Ownership Transfer: You may transfer the plan to a new owner with our consent.

26. Exclusions from Coverage

- Excluded Incidents: Damage from natural events, misuse, commercial use, and unauthorized repairs are not covered.
- Excluded Appliances: Gas appliances, boilers, and plasma TVs are not covered.

27. Data Protection

- Data Usage: We use your information for service provision, administrative purposes, and relevant marketing. Updates must be communicated to us directly.

28. Governing Law

- Jurisdiction: English law applies to this plan. Statutory rights remain unaffected.

29. Direct Debit Guarantee

- Payment Security: Direct Debits are protected, with advance notice for any changes in payment.

30. Customer Contact Information

- Customer Support: Call us at +44 7441344538 or email [email protected] for assistance.

31. Complaint Process

- Submitting a Complaint: Contact our support team at +44 7441344538 or write to us at our office address if you have service concerns.

Registered Office Address: Home Care Repairs Ltd
27 Old Gloucester Street
London, United Kingdom, WC1N 3AX